FREE DELIVERY
Who do you use for delivery?
You will be using 3 different courier companies to handle your orders, DHL, DPD, Interlink, Ketra and Dachser, each one selected depending on the final destination, postcode and weight. Tracking you order is very simple, once it has been dispatched simply log into your account to view your tracking number and details of how to track the item.
Returns and Refunds
We hope you will be pleased with your purchase. Should you wish to return anything bought from us or your purchase is unsuitable, we are happy to provide a refund or exchange within 7 days of delivery, providing that the goods are in a fully saleable condition and still in their original packaging. We recommend returning the goods by registered/insured post. We will not be liable for any loss or damage incurred whilst returns are held by third parties. If the goods are not in fully resalable condition when returned to us, we reserve the right to refuse a refund or deduct an uplift fee from the refund amount. Keep in mind, returns on shipped orders incur return shipping costs, and original shipping charges are non-refundable. Please note that you are only entitled to return goods within 7 days of receipt of delivery. Custom and special order items are not returnable.
Cancellation of made-to-order products
Should you wish to cancel your made-to-order or made-to-measure product for any reason, it is unlikely that we could sell it to another customer at full selling price. We will charge a cancellation fee of 30% of the full selling price. In respect of these products our usual refund policy does not apply and products cannot be returned or exchanged unless faulty.
Delivery charges
All deliveries are curb side only! If extra assistance is required please call REPLICA-EAMES to arrange. Please note that this may incur an extra charge.
We will refund your original delivery charge when a product is faulty or damaged, but not when a product is simply unwanted.
Recycling of Packaging
Replica-Eames and delivery partners chosen by you do not offer collection and subsequent disposal of packaging materials and wooden pallets supplied with your order. It is therefore buyers responsibility to dispose of them. If you have any questions about local facilities in your area please contact your local council.
Damaged Items
Damaged or missing parts must be notified to us within 2 days of receipt by e-mail. All original packaging MUST BE KEPT for inspection. We will respond and advise what course of action must be taken in these circumstances.
Delivery policies
Due to Replica Furniture Copyright regulations in Europe, by purchasing a product trough our website, you are agreeing that the shipping costs involved in delivering the piece to you, are costs which you accept and have agreed upon with a third party deliver company (such as DHL, and so on). This cost have been already added to the final price of your order therefore you will not have to worry about shipping costs (except for items that require Pallet delivery, were extra cost will be applied but the above contract between you and the third party delivery company remains).
Who do you use for delivery?
You will be using 3 different courier companies to handle your orders, DHL, DPD, Interlink, Ketra and Dachser, each one selected depending on the final destination, postcode and weight. Tracking you order is very simple, once it has been dispatched simply log into your account to view your tracking number and details of how to track the item.
Returns and Refunds
We hope you will be pleased with your purchase. Should you wish to return anything bought from us or your purchase is unsuitable, we are happy to provide a refund or exchange within 7 days of delivery, providing that the goods are in a fully saleable condition and still in their original packaging. We recommend returning the goods by registered/insured post. We will not be liable for any loss or damage incurred whilst returns are held by third parties. If the goods are not in fully resalable condition when returned to us, we reserve the right to refuse a refund or deduct an uplift fee from the refund amount. Keep in mind, returns on shipped orders incur return shipping costs, and original shipping charges are non-refundable. Please note that you are only entitled to return goods within 7 days of receipt of delivery. Custom and special order items are not returnable.
Cancellation of made-to-order products
Should you wish to cancel your made-to-order or made-to-measure product for any reason, it is unlikely that we could sell it to another customer at full selling price. We will charge a cancellation fee of 30% of the full selling price. In respect of these products our usual refund policy does not apply and products cannot be returned or exchanged unless faulty.
Delivery charges
All deliveries are curb side only! If extra assistance is required please call REPLICA-EAMES to arrange. Please note that this may incur an extra charge.
We will refund your original delivery charge when a product is faulty or damaged, but not when a product is simply unwanted.
Recycling of Packaging
Replica-Eames and delivery partners chosen by you do not offer collection and subsequent disposal of packaging materials and wooden pallets supplied with your order. It is therefore buyers responsibility to dispose of them. If you have any questions about local facilities in your area please contact your local council.
Damaged Items
Damaged or missing parts must be notified to us within 2 days of receipt by e-mail. All original packaging MUST BE KEPT for inspection. We will respond and advise what course of action must be taken in these circumstances.
Delivery policies
Due to Replica Furniture Copyright regulations in Europe, by purchasing a product trough our website, you are agreeing that the shipping costs involved in delivering the piece to you, are costs which you accept and have agreed upon with a third party deliver company (such as DHL, and so on). This cost have been already added to the final price of your order therefore you will not have to worry about shipping costs (except for items that require Pallet delivery, were extra cost will be applied but the above contract between you and the third party delivery company remains).
